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Russell P · 1mo ago

Being able to link a voice ID to a client in a CRM

We are wanting to use wave to record phone calls or meeting and would love for the system to automatically detect who is in the meeting or call and at the end for the system to ask if you wanted to save the recording to a certain spot... the additional step would be that we can somehow link certain CRM's so it can be linked directly into a cluents file etc

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  1. Response from the Wave team

    Josh Mohrer7d ago

    Not there yet — Voice ID recognizes people, but it doesn't link them to a CRM record or auto-file the session. Noted and open; see also /p/link-with-hubspot.